Velora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information
Technical Information
- IP Address
- Browser Type
- Device Information
- Cookies and Tracking Data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates and shipping notifications
- Improve our products and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Payment Security
Velora does not store your complete payment card details.
Payments are processed securely through trusted third-party payment providers that use industry-standard security measures.
4. Sharing Information
We do not sell, rent, or trade your personal information.
We may share information with:
- Shipping and logistics partners
- Payment processors
- Marketing and analytics service providers
- Legal authorities when required by law
5. Cookies
Our website uses cookies to:
- Improve user experience
- Remember customer preferences
- Analyze website traffic
- Support marketing and advertising efforts
You may disable cookies through your browser settings, though some website features may not function properly.
6. International Customers
As an international eCommerce store, your information may be processed and stored in different countries where our service providers operate.
By using our website, you consent to such processing and transfer of information.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Provide customer service
- Meet legal and accounting requirements
- Resolve disputes
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
To exercise these rights, please contact us.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated revision date.
12. Contact Us
If you have questions regarding this Privacy Policy, please contact us:
Velora Customer Support
Email: support@yourdomain.com
Website: www.yourdomain.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
By using the Velora website, you agree to the terms outlined in this Privacy Policy.