Velora, we are committed to delivering your order safely and efficiently. We partner with trusted logistics providers to ensure a smooth shipping experience for customers around the world.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Estimated Delivery Times
- United States: 7–15 Business Days
- United Kingdom: 7–15 Business Days
- Canada: 8–18 Business Days
- Australia: 8–18 Business Days
- Europe: 7–20 Business Days
- Other International Destinations: 10–25 Business Days
Please note that delivery times are estimates and may vary depending on customs processing, local carriers, weather conditions, and peak shopping seasons.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and order value. Promotional free shipping offers may be available from time to time.
Customs & Import Duties
For international orders, customs duties, taxes, and import fees may apply according to your country's regulations. These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to your registered email address. You can use the tracking number to monitor your shipment's progress.
Delayed or Lost Packages
While we work with reliable shipping partners, delays can occasionally occur. If your package has not arrived within the estimated delivery period, please contact our support team for assistance.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@velora.com
We aim to respond to all inquiries within 24–48 business hours.